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Little help with lost item in post and hermes refusing to help!

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Little help with lost item in post and hermes refusing to help!

Post by stormy121 on Sun Dec 17, 2017 9:23 am

So as per title, i sold an item on ebay, used ebays postage thing which involves shutl, After which the item was taken to a parcel shop, shop handed item over and all tracking stopped after that due to a "parcel not scanned at parcelshop" message on tracking, heres what i have done,

Contacted ebay, shutl and hermes and so far they have all refused to help and have blamed each other, hermes have not even done an investigation as i got it confirmed from one chap that i actually managed to speak to on the phone.

All it takes is hermes to contact the driver and actually do an investigation to find out where this parcel is o.O

Anyway ebay have taken the money off me and still charging me the fees for the item so not only am i out of pocket from my lost/stolen item but ive also incurred £25 fees that ebay wants, plus the £20 odd ish phone bill due to calling around everyone.

Next thing i actually think is im going to have to go small claims but who against? ive got two different things going on here, ive got hermes who have lost my item,
ebay who are charging me fees for an item i didnt actually sell as they refunded the buyer (rightly so really) and shutl who gave me £25 compensation! this item is worth almost £300 £25 isnt going to cut it lol

So any one have advice etc? thanks!

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Re: Little help with lost item in post and hermes refusing to help!

Post by Kestrel on Sun Dec 17, 2017 11:17 am

If you have some form of proof of postage & value of item (your ebay sale will prove this & obviously double it as you have a buyer to refund as well as your own loss) then use the small claims court, i've used the small claims court before with success, claim against whoever lost the parcel.

Let them know first that you are going to do such, they may pay up.

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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Sun Dec 17, 2017 1:27 pm

You bring the claim against Ebay as you signed up with them, you sold the item on their site, you used their parcel delivery service which they appoint contractors such as Hermes, and you followed their delivery protocols.

Ebay are effectively the retailer and if they have an issue with their delivery contractirs and the systems they use it is up to them to deal with them and not you.
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Re: Little help with lost item in post and hermes refusing to help!

Post by stormy121 on Mon Dec 18, 2017 12:56 pm

Okay still lost i have one person saying hermes another saying ebay lol this is where im stuck i need to get a letter together but im still abit uncertain as to whom i would be sending it too? ive got emails from all company's saying they wont help though! so ive got lots of proof especially from hermes stating they wont help me hermes say its down to ebay as the service was bought through them, ebay says its down to shutl as they are the ones who provide the service and shutl saying they will refund me £25 compo o.O

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Re: Little help with lost item in post and hermes refusing to help!

Post by daveiron on Mon Dec 18, 2017 1:24 pm

I agree with assassin,

The only one that is charging you for any service is ebay .Therefor any claim should be against ebay.

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Re: Little help with lost item in post and hermes refusing to help!

Post by stormy121 on Mon Dec 18, 2017 1:41 pm

So i should take it up with ebay? or shutl? im under the impression its down to hermes to find the parcel but, shutl sold the service to me, so shutl is owned by ebay correct?

I used the site and yes followed what i need to then the item went missing, ebay are currently not moving and still refusing to help.

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Re: Little help with lost item in post and hermes refusing to help!

Post by daveiron on Mon Dec 18, 2017 2:13 pm

Sorry i have no idea what company owns what. I am presuming only one of the above has been paid by you ,so that would be the one to make a claim against.
Whatever contracts they have with each other is not your concern. On that presumption if you paid ebay ,then ebay is in breach of their contract with you by failure to complete the contract terms.
If they wont budge try the threat of court action.

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Re: Little help with lost item in post and hermes refusing to help!

Post by stormy121 on Mon Dec 18, 2017 4:05 pm

So i actually did try the threat of court action on the phone pointed out how they had failed to instigate an investigation etc

Still were not interested, ebay basically say that because i failed to provide proof of delivery its my problem and that its down to me to make sure the item reaches the buyer.

Problem is how am i meant to do anything when i bought the service through them and only they can get an investigation started?

So i pointed this out to which i was told again they cannot help me as its nothing to do with them, actually this is the exact line used,

"At this point, I suggest that you contact the courier as you may be able to file for compensation as the receiver of the item stated that they haven’t received the parcel."

I spoke to someone and explained this wasn't about making the buyer pay up it was about ebay paying up as they kept assuming i wanted to appeal against the buyer, i did tell them this was not the case.

So it would seem i need to make a small claims against ebay? Do i even have a chance of winning that o.O how would i even start a letter etc....Sad

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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Mon Dec 18, 2017 5:04 pm

Yes you do, basically Fleabay are a large company and money and profit are their motives, if you bring a case against them they will take one look at it and make a decision on cost alone, and if your cost is much less than going to court for Fleabay then they will concede.

What have they tried to do so far? they have tried the blame game and tried to confuse you, its failed, they tried playing you against the buyer, it failed, so basically all their diversionary tactics have failed.

Next you do your research, you find out who owns herpes and prove fleabay own them, you keep all your corresponcence showing all their tricks and diversionary tactics, and you create your list of charges. This list of charges should include the time you have wasted on this case, the vehicle journeys, the cost of phone calls, and even any written correspondence you have sent. From this you compile your own list and give them a charge.
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Re: Little help with lost item in post and hermes refusing to help!

Post by stormy121 on Mon Dec 18, 2017 5:08 pm

I dont know who owns hermes and i cant find anything that suggests that ebay owns them?

I do know ive incurred lots of costs and wasted time due to this though! (phone bill is going through the roof now)

There is alot that has been done on the phone that i cannot remember all of it but i have kept the emails, messages on face book etc (to hermes)

And what of the measly £25 that shutl gave? i never accepted that it was just given to me as "compensation"

Its all getting really confusing now.

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Re: Little help with lost item in post and hermes refusing to help!

Post by daveiron on Mon Dec 18, 2017 5:11 pm

What i have found sometimes works is to send a copy of county court claim and tell them that unless they provide a positive response within 14 days that you will commence with the claim against them. Download a claim form and fill it in.
I will show them that you have the claim ready to go.

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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Mon Dec 18, 2017 5:35 pm

Look on Companies House and search for the company

Hermes Parcelnet Limited

Company Number 03900782

Registered address:
Capitol House,
1 Capitol Close,
Morley,
Leeds.

LS27 OWH

They currently have four directors who are:

Hugo William Martin with 1 appointment as company secretary
Martijn De Lange with 1 appointment as company director
Robert Ian Edson with 2 appointments, one as company director
Carole Maxine Woodhead with 5 appointments, one as company director.

Took me 5 minutes to find out.
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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Mon Dec 18, 2017 5:38 pm

Registered office addressCapitol House 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Company statusActive
Company typePrivate limited Company Incorporated on22 December 1999


Accounts

Next accounts made up to 28 February 2018
due by 30 November 2018

Last accounts made up to 28 February 2017


Confirmation statement

Next statement date 22 December 2017
due by 5 January 2018

Last statement dated 22 December 2016

Nature of business (SIC)
49410 - Freight transport by road

Previous company names

Previous company names


Name

Period

PARCELNET LIMITED 07 Jun 2000 - 29 Apr 2009
PARCELNET LOGISTICS LIMITED 22 Dec 1999 - 07 Jun 2000
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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Mon Dec 18, 2017 5:39 pm

1 active person with significant control / 0 active statements



Grattan Public Limited Company Active
Correspondence address66-70, Vicar Lane, Bradford, England, BD99 2XG
Notified on6 April 2016
Governing lawCompanies Act 2006 Legal formPublic Limited Company


Nature of controlOwnership of shares – 75% or more Ownership of voting rights - 75% or more
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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Mon Dec 18, 2017 5:41 pm


Filter officers

Filter officers
Current officers

16 officers / 12 resignations



MARTIN, Hugo William
Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Secretary Appointed on1 February 2014

DE LANGE, Martijn
Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Date of birthFebruary 1978 Appointed on20 July 2015
NationalityDutch Country of residenceEngland OccupationChief Operating Officer

EDSON, Robert Ian
Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Date of birthOctober 1967 Appointed on1 July 2009
NationalityBritish Country of residenceUnited Kingdom OccupationChief Financial Officer

WOODHEAD, Carole Maxine
Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Date of birthJune 1966 Appointed on2 June 2003
NationalityBritish Country of residenceEngland OccupationChief Executive Officer
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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Mon Dec 18, 2017 5:45 pm


Hugo William MARTIN

Filter appointments

Filter appointments
Current appointments


Total number of appointments 1

HERMES PARCELNET LIMITED (03900782)

Company statusActive Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Secretary Appointed on1 February 2014


Martijn DE LANGE

Filter appointments

Filter appointments
Current appointments

Total number of appointments 1
Date of birthFebruary 1978


HERMES PARCELNET LIMITED (03900782)

Company statusActive Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Appointed on20 July 2015
NationalityDutch Country of residenceEngland OccupationChief Operating Officer


Robert Ian EDSON

Filter appointments

Filter appointments
Current appointments

Total number of appointments 2
Date of birthOctober 1967


HERMES EUROPEAN LOGISTICS LIMITED (06602085)

Company statusActive Correspondence addressCapitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Appointed on15 October 2009
NationalityBritish Country of residenceUnited Kingdom OccupationChief Finance Officer

HERMES PARCELNET LIMITED (03900782)

Company statusActive Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Appointed on1 July 2009
NationalityBritish Country of residenceUnited Kingdom OccupationChief Financial Officer


Carole Maxine WOODHEAD

Filter appointments

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Current appointments

Total number of appointments 5
Date of birthJune 1966


FREIGHT TRANSPORT ASSOCIATION LIMITED (00391957)

Company statusActive Correspondence addressCapitol House, Capitol Close, Morley, Leeds, England, LS27 0WH
Role Active Director Appointed on15 January 2013
NationalityBritish Country of residenceEngland OccupationCompany Director

HERMES EUROPEAN LOGISTICS LIMITED (06602085)

Company statusActive Correspondence addressCapitol House, 1 Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Appointed on29 August 2008
NationalityBritish Country of residenceEngland OccupationChief Executive Officer

HERMES PARCELNET LIMITED (03900782)

Company statusActive Correspondence addressCapitol House 1, Capitol Close, Morley, Leeds, West Yorkshire, LS27 0WH
Role Active Director Appointed on2 June 2003
NationalityBritish Country of residenceEngland OccupationChief Executive Officer

GRATTAN PUBLIC LIMITED COMPANY (00249001)

Company statusActive Correspondence address3 Abb Scott Lane, Low Moor, Bradford, West Yorkshire, BD12 0TT
Role Resigned Director Appointed on1 April 2004 Resigned on1 July 2008
NationalityBritish Country of residenceEngland OccupationDirector

FREEMANS PUBLIC LIMITED COMPANY (00321643)

Company statusActive Correspondence address3 Abb Scott Lane, Low Moor, Bradford, West Yorkshire, BD12 0TT
Role Resigned Director Appointed on1 April 2004 Resigned on1 July 2008
NationalityBritish Country of residenceEngland OccupationDirector
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Re: Little help with lost item in post and hermes refusing to help!

Post by stormy121 on Wed Dec 20, 2017 4:31 pm

Thats a lot of information that just went right over my head haha.

Now something i should point out is i have prevented ebay from actually taking any of this money from my bank, its in a "negative" paypal balance, so ive technically not lost any money as of yet, so with regards to taking things further do i need to word it any different etc?

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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Wed Dec 20, 2017 6:53 pm

In simple terms?

Herpes have four directors as listed above.

Herpes have one significant person in control which is Gratton catalogues who are listed as Gratton PLC who own a controlling interest of 75% or more in Herpes, and effectively own and control Herpes, so Gratton owns and runs Herpes as an individual company and the directors of Gratton are actually liable through this controlling interest.
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Re: Little help with lost item in post and hermes refusing to help!

Post by assassin on Wed Dec 20, 2017 7:03 pm

Grattan PLC have four directors and these actually own and run Herpes and they are:


Filter officers

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Current officers

55 officers / 51 resignations

LORD, Andrew James
Correspondence address43 Broughton Avenue, Bierley, Bradford, West Yorkshire, BD4 6AH
Role Active Secretary Appointed on19 August 2008

HINCHCLIFFE, John
Correspondence address66-70, Vicar Lane, Little Germany, Bradford, West Yorkshire, BD99 2XG
Role Active Director Date of birthJanuary 1965 Appointed on1 October 2012
NationalityBritish Country of residenceEngland OccupationChief Executive Officer

MOORE, Neill Lewis Mcdonald
Correspondence address66-70, Vicar Lane, Little Germany, Bradford, West Yorkshire, BD99 2XG
Role Active Director Date of birthDecember 1966 Appointed on8 December 2008
NationalityBritish Country of residenceEngland OccupationChartered Accountant

OPELT, Marc Erich Bernd Wolfgang
Correspondence address66-70, Vicar Lane, Little Germany, Bradford, West Yorkshire, BD99 2XG
Role Active Director Date of birthNovember 1962 Appointed on1 July 2014
NationalityGerman Country of residenceGermany Occupation
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