thanks

by Guest Sun Apr 21, 2019 9:25 am

thanks

by **Mrblue2015** Sun Apr 21, 2019 9:51 am

Without a default notice, there is no proof that any payments have been missed for an alleged debt. As such, a Debt Purchaser cannot lawfully chase you for any outstanding payments.

by **Mrblue2015** Sun Apr 21, 2019 9:57 am

And I’m not sure what was in your DSAR letter to Vodafone but you could send them one final letter to say you have reason to believe some information is missing and that they are lawfully required to send you a copy of every document which includes your name or any other personal information (an account number is personal information). As such, they MUST send you statements not to mention anything else.

(My DSAR to a bank included all statements and other documents. The thing was literally inches thick...)

Then go on to say you will exercise your right to raise a complaint with the ICO for breaking the law (which they ai be if they again deny you access to ALL of your data).

by **daveiron** Sun Apr 21, 2019 10:18 am

Hi, How did you word your SAR ? Did you ask for ALL information they hold,if so this should include everything
doc's notes, emails, phone calls .When you send that letter make sure to include 'any and all' information.
They seem to be lacking valid proof of claim.

On another note I have just saved £417 that BT were billing me for .This was thanks to a truecall system I bought a few years ago.every call in or out for the past 4 years is recorded .So just on this one issue it has paid for itself several times over.Without the recordings I would have been screwed as every operator says something different.

by Guest Sun Apr 21, 2019 10:55 am

thanks

by waylander62 Sun Apr 21, 2019 6:54 pm

so no copy of any agreement ?
no terms and conditions ?
dont rely on a default notice winning any argument because mobile contracts dont come under the CCA

anything else ? any statement showing the amount lowell claim you owe them ? any notice terminating the contract ? also you want full assignment details along with a copy of the notice of assignment vodaphone sent you telling you they had sold the debt.

by Guest Sun Apr 21, 2019 9:51 pm

thanks

by waylander62 Sun Apr 21, 2019 11:04 pm

yes why not ask them for the assignment details and notice.

by Guest Wed Apr 24, 2019 8:43 am

thanks

by waylander62 Wed Apr 24, 2019 9:11 am

it depends on the wording of your original SAR ? if you asked for everything then they should provide you with everything you could remind them of that

by **daveiron** Wed Apr 24, 2019 9:17 am

Just to add, If you did ask for ALL info remind them that you will be in contact with the ICO for failure to comply.

by Guest Wed Apr 24, 2019 9:24 am

thanks

by waylander62 Wed Apr 24, 2019 10:22 am

yes, always best to send a SAR via post, in fact i would recommend doing everything in writing

i dont know the address to send a SAR to for vodaphone, i would suggest sending it to head office it will be directed accordingly

by **Mrblue2015** Wed Apr 24, 2019 2:19 pm

Agree on both points made in the last post by Waylander62: everything in writing (emails and calls are NOT good) and if you send a DSAR to HO they will forward it onto the appropriate dept, so not to worry.

Also agree with DaveIron in terms of you forewarning them that you will contact the ICO. And I go further than that in the following scenario (my experience):

Despite the EU GDPR requiring that you provide all of your data with one month, it still might take you a few attempts (letters). But I make it explicitly clear in my second or third attempt that they have now broken the law (if a month has elapsed) and if they do not now fully comply, the ICO will be advised as much which will include my lawful right to claim financial compensation. They then usually buck up their ideas Wink

by **Mrblue2015** Wed Apr 24, 2019 2:20 pm

(Also the first letter I sent to one particular bank tried to send me to all sorts of online links but I was having none of it... Again, they gave in and responded properly.)

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