BT refused landline because of credit file

by toolapcblack Sun Aug 06, 2023 4:29 pm

Elderly relative having trouble getting phone contract see below
"We're sorry, we can't take your order any further, because of the standard credit and fraud checks we've carried out.

For more information on your credit file, please contact one of the following Credit Reference Agencies: Equifax, Experian or TransUnion."
anything we can do about this as they need a home landline phone? ...current provider "John Lewis" is ending the service so need to change to a different one.
They have never had a credit card no loans pay most utilities over the counter very few direct debits

by flyingfish Sun Aug 06, 2023 5:31 pm

You could try these people, in spite of their name they will do just the landline without broadband..
https://pulse8broadband.co.uk/line-rental

by waylander62 Mon Aug 07, 2023 6:57 pm

would be interesting to do a credit check for them as something sounds very suspect

by toolapcblack Mon Aug 07, 2023 7:09 pm

"would be interesting to do a credit check for them as something sounds very suspect"
yes i would like to do this for them when i tried though they wanted a debit card for identity...anyway of doing a check without this?

by waylander62 Mon Aug 07, 2023 10:30 pm

toolapcblack wrote:"would be interesting to do a credit check for them as something sounds very suspect"
yes i would like to do this for them when i tried though they wanted a debit card for identity...anyway of doing a check without this?

i dont know to be honest as i have never done a credit check ever.

by flyingfish Tue Aug 08, 2023 6:27 am

Experian didn't ask for a debit card.

by toolapcblack Wed Aug 09, 2023 10:56 am

on the third page - additional information - Experian ask for debit card verification "If you can't provide any of these details, we won't be able to verify you. If you don't have your details to hand you can always come back later and the information you've provided so far will be saved."
so dont know how to get a check without a card?

by flyingfish Wed Aug 09, 2023 11:24 am

Didn't do that for me. It asked a series of questions relating to information they already hold about me, things like "Which of the following banks do you have an account with". Maybe they ask for debit card if they're not happy with the amount they can verify this way. What do they do with the debit card? I would give card details to an outfit i have no intention of paying.

by toolapcblack Wed Aug 09, 2023 11:29 am

just did it with a debit card and their score is the highest 999/999"excellent"
think they want out so they can try and get you to sign up
so not sure why BT refused i have emailed them 4 times no response.
My elderly relative is now left without a phone as John lewis have ended their service so i cant contact them as they dont have any other phone its disgusting!!

by waylander62 Wed Aug 09, 2023 12:46 pm

raise a complaint with ofcom ? i know they are generally crap but we have elderly people here who need access to a phone FFS

by **daveiron** Wed Aug 09, 2023 1:19 pm

Have you tried Plusnet? when i went to them a couple of years ago they
were very friendly and helpfull.

by Mobo Mon Aug 14, 2023 9:09 am

daveiron wrote:Have you tried Plusnet? when i went to them a couple of years ago they
were very friendly and helpfull.

I believe part of BT so you might have same problems

by **daveiron** Mon Aug 14, 2023 9:30 am

After a dispute with BT i went to them with no probs,so maybe worth a try.

by flyingfish Mon Aug 14, 2023 11:36 am

People in the next village have been receiving letters from BT telling them they need to switch to "Digital Voice". Tbe actual PSTN shutdown by Openreach is scheduled for sometime before the end of 2025, but it looks like the retail part of BT wants their customers migrated beforehand. This might be another reason for them not wanting to take on a new landline only customer.

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BT refused landline because of credit file

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