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Moon phases


Learn then practice,

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Learn then practice, Empty Learn then practice,

Post by daveiron Mon May 27, 2024 5:02 am

Dont be fobbed off.
I complained to the FOS about TSB .In what was clearly a desk clearing exercise ,the guy looking into my complaint.Simply stated 'The bank did nothing wrong'
Most would have just left it there. I challenged his findings & it transpires nothing was based on the facts of the matter,only on his beliefs.
He now appears to not want to pass it for final adjudication with the ombudsman ,instead he is now making excuses that he needs more info from the bank.
I think what he was not expecting was the DSAR i sent him requiring all documentation between himself and the bank regarding this matter.
The bank caused me, a vulnerable customer, owed a duty of care and failed causing anxiety and distress. I want compensating.
We shall see what transpires .


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Post by waylander62 Tue May 28, 2024 11:20 am

totally agree , the FOS always find ' the bank did nothing wrong' its standard procedure.

i few years ago had similar with them but but never gave up, they got themselves in a right mess in the end. Result was that the FOS disappeared and the bank settled.

the FOS are NOT on your side.

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