Re: HSBC advice please.

by Mrblue2015 Tue Aug 03, 2021 6:37 am

Good morning!

Here you go (you’ll have to look up the correct address)

The Data Protection Department
HSBC
<address line 1>
<city>
<postcode>

Dear Sir/Madam,

This is a data subject access data request as per the Data Protection Act, the EU GDPR and The Freedom of Information Act 2000.

Please supply any and all of the information that HSBC holds on me:

Name: <your name>
DOB:
Address:

That’s it!

by Trishiapp28 Tue Aug 03, 2021 6:45 am

That’s brilliant, thank you MrBlue. That’s nice and concise. I’m so glad I’ve asked as I confused myself with too much information.

Presumably the £10 fee can be paid via postal order?

by Trishiapp28 Tue Aug 03, 2021 6:48 am

Just to add… do I sign it with my normal signature, or should I just do it in cap letters. The reason why I’m asking is that I’ve read that some creditors copy and paste signatures if they don’t have one. Thank you.

by Mrblue2015 Tue Aug 03, 2021 7:34 am

There’s no fee.

And yes, make sure you sign it (doesn’t matter what they do) Wink

by Mrblue2015 Tue Aug 03, 2021 7:36 am

Your questions around the SAR imply that you think the SAR is something to do with the GOODF process. They are not. But we use them to help support what we are trying to achieve… As I said, you can send them to any organisation that holds your personal data Smile

More info:

https://ico.org.uk/your-data-matters/your-right-to-get-copies-of-your-data/

Right, off to work!

by Trishiapp28 Tue Aug 03, 2021 7:42 am

Thank you for explaining this to me MrBlue. I’m still learning and any every piece of knowledge/ advice is very much appreciated. I shall send it off today.

by **daveiron** Tue Aug 03, 2021 8:51 am

If you are concerned about them lifting your signature, just sign it
a little differently ,add an extra squiggle or something & photo copy the
signed letter. Then any forged signature will be provable.

by Mrblue2015 Tue Aug 03, 2021 9:39 am

But surely HSBC won’t supply any documents if the signature is wrong? They’ll check her signature against the one they already have for her…

[Assassin] No they won't because they can only claim a fraud is occuring, once they make a claim they have to substantiate it in writing and this opens them up to another lawful claim against them, there can be many reasons for s different signature, she cut her hand on an open tin while cooking dinner, the dog (or someone elses) accidentally bit her, she got a thorn in her hand whilst gardening, she trapped her hand in the door; there are many provable reasons for an altered signature and they have to prove their claim.

by **daveiron** Tue Aug 03, 2021 12:37 pm

Agreed, just a subtle difference

by Trishiapp28 Thu Aug 05, 2021 10:15 am

Thank you very much, I’ve read all the responses. I have sent the SAR with a slight change to my signature. Took the photo copy of the original with my ‘real’ signature. Let’s see what I get back…

by Mrblue2015 Thu Aug 05, 2021 12:29 pm

Well done

by Trishiapp28 Thu Aug 05, 2021 1:58 pm

Thank you.

by **assassin** Fri Aug 06, 2021 2:13 am

Once you get the information (or not) you can work from live data.

by Trishiapp28 Tue Aug 10, 2021 2:35 pm

Nothing yet, but I guess they have 30 days to provide me with it. Need to learn patience!

by **daveiron** Tue Aug 10, 2021 3:58 pm

Hi ,no need to rush,time is on your side. In fact its often a good idea when
you compose something to them ,to wait untill the next day & read it again
as that way you can often improve things with a second reading.

by Trishiapp28 Tue Aug 10, 2021 4:25 pm

Very valuable advice, thank you daveiron.

I think, between now and the ‘kick off’ , I’m going to give myself a little headspace as my head is so full of information. I feel mentally ready but, of course, cannot rush the process.

by Trishiapp28 Sun Aug 29, 2021 6:32 am

Dear all.

I hope you’re all keeping well & healthy.

I have now heard back from HSBC regarding my SAR. Unfortunately they did not provide it. Instead, I received a letter requesting to call them or to go into the local branch to ‘identify’ myself in person so that they can proceed with it.

Also, I already am receiving calls & messages re: missed payment on my loan.

May I ask two questions please:

Do I now send the first letter to them, or await for a default notice?

What on earth do I do about my SAR request? Do I write back to them asking for is again?

Thank you very much in advance.

by **daveiron** Sun Aug 29, 2021 8:24 am

Looks like they dont want to provide a dsar.
They sent you a letter ,that must have contained your name / address &
other info.So they have all you are required to give them.

Personally i would write back (RM signed for) & inform them they have
all the necessary details , you will not be attending your branch,& unless
they comply with your DSAR within the specified time you will make a complaint
to the ICO for their non compliance.
Make it clear also that from now on you only give them permission to contact
you via Royal Mail. ( that usually stops everything else)

On an unrelated matter .I recently did a DSAR to Morissons supermarket for
their cctv footage of me,they demanded photo id which i refused ,
They were given a time date and which part of the store the incident occured
i made a complaint to the ICO which was upheld.

by Trishiapp28 Sun Aug 29, 2021 9:52 am

Thank you very much daveiron, I will write to them on Tuesday and send it recorded delivery ( did that with the previous request.) Let’s see how that goes…

by Mrblue2015 Mon Aug 30, 2021 6:59 am

Agreed with DaveIron.

To add that I’ve had issues in the past too trying to obtain a SAR from HSBC on time and in FULL, but a complaint to the ICO soon begins them into line…

by Mrblue2015 Mon Aug 30, 2021 7:02 am

Note also that HSBC, or any bank, debt company etc, may use the plandemic as an excuse for “people not being in the office to print and post documents” etc. Which is of course nonsense, as they are perfectly capable in replying to your letters… Wink

by Trishiapp28 Thu Sep 23, 2021 1:44 pm

Hello everyone.

I hope you are all keeping well. Just an up-date on my SAR, or should I say, the lack of it! Not received anything thus far. I’ve given them another 30 days to respond, but the time is ticking with only six days left to provide me with it.

As I requested to be only contacted by Royal Mail, the calls and text messages have stopped, but no corespondents at all. It’s all gone quiet.

by **daveiron** Thu Sep 23, 2021 2:31 pm

Ok ,its all good .If non compliance with DSAR make a complaint to the
Information Commissioner,
Have you decided which route you intend to take ?

by Trishiapp28 Thu Sep 23, 2021 2:40 pm

Thank you daveiron.

Yes, I do intend to make the complaint to Information Commissioner once their time is up.

Yes, I am very clear in my head how to proceed, thank you for asking. In short, I am going to challenge the alleged debt. I have zero to lose and am not bothered about bad credit rating.

by Mrblue2015 Thu Sep 23, 2021 6:34 pm

Why do you give them another 30 days? I complained to the ICO the moment 30 days was up. In fact, if I was you, I would proceed with a complaint now.

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