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Moon phases
vulnerable customers advice
3 posters
Page 1 of 1
vulnerable customers advice
Can someone advice me if a DCA Acting as agent is told a man or woman is vulnerable they have to back off or pass back to the oc?
And is this DCA or CSA rules
Thanks
And is this DCA or CSA rules
Thanks
Overhetei- Newb
- Posts : 7
Join date : 2021-11-11
Re: vulnerable customers advice
A DCA is an agent (DCA stands for Debt Collection Agent).
I suspect they won’t care less.
Just follow the NEW GOODF process
I suspect they won’t care less.
Just follow the NEW GOODF process
Mrblue2015- Distinguished member
- Posts : 2472
Join date : 2017-06-11
Re: vulnerable customers advice
How much is the alleged debt for? Is it a loan or cc?
Mrblue2015- Distinguished member
- Posts : 2472
Join date : 2017-06-11
Re: vulnerable customers advice
Around £300 broadband but cancelled due to slow speed let's say talk phone chargefy for 18 months as they say broke contract
Thanks
Thanks
Overhetei- Newb
- Posts : 7
Join date : 2021-11-11
Update
Phone line ok but speed never worked couldn't send even an email
Overhetei- Newb
- Posts : 7
Join date : 2021-11-11
Re: vulnerable customers advice
Sound like they have failed to fulfil contract.
daveiron- Admin
- Posts : 4987
Join date : 2017-01-17
Overhetei likes this post
Re: vulnerable customers advice
OK well for ‘just’ £300 I don’t think it’s worth going down the GOODF route. Can you not come to an agreement ie smaller, monthly payments?
But if, as Dave suggests, they haven’t fulfilled the contract, then you owe them nothing.
But if, as Dave suggests, they haven’t fulfilled the contract, then you owe them nothing.
Mrblue2015- Distinguished member
- Posts : 2472
Join date : 2017-06-11
Re: vulnerable customers advice
How long was the contract in operation before you cancelled ?
Did you inform them it was not performing as it should ?
Did you inform them it was not performing as it should ?
daveiron- Admin
- Posts : 4987
Join date : 2017-01-17
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